<html>

<head>
<meta http-equiv=Content-Type content="text/html; charset=utf-8">
<meta name=Generator content="Microsoft Word 14 (filtered)">
<title>申能集团所属上海燃气集团向社会做出公开承诺</title>
<style>
<!--
 /* Font Definitions */
 @font-face
	{font-family:宋体;
	panose-1:2 1 6 0 3 1 1 1 1 1;}
@font-face
	{font-family:宋体;
	panose-1:2 1 6 0 3 1 1 1 1 1;}
@font-face
	{font-family:华文中宋;
	panose-1:2 1 6 0 4 1 1 1 1 1;}
@font-face
	{font-family:仿宋_GB2312;}
@font-face
	{font-family:"\@宋体";
	panose-1:2 1 6 0 3 1 1 1 1 1;}
@font-face
	{font-family:Verdana;
	panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
	{font-family:"\@华文中宋";
	panose-1:2 1 6 0 4 1 1 1 1 1;}
@font-face
	{font-family:方正大黑简体;}
@font-face
	{font-family:"\@仿宋_GB2312";}
@font-face
	{font-family:"\@方正大黑简体";}
 /* Style Definitions */
 p.MsoNormal, li.MsoNormal, div.MsoNormal
	{margin:0cm;
	margin-bottom:.0001pt;
	text-align:justify;
	text-justify:inter-ideograph;
	font-size:10.5pt;
	font-family:"Times New Roman","serif";}
p.CharCharCharCharChar, li.CharCharCharCharChar, div.CharCharCharCharChar
	{mso-style-name:" Char Char Char Char Char";
	mso-style-link:默认段落字体;
	margin-top:6.0pt;
	margin-right:0cm;
	margin-bottom:6.0pt;
	margin-left:21.25pt;
	text-indent:-21.25pt;
	font-size:18.0pt;
	font-family:"Verdana","sans-serif";
	font-weight:bold;}
 /* Page Definitions */
 @page WordSection1
	{size:595.3pt 841.9pt;
	margin:72.0pt 90.0pt 72.0pt 90.0pt;
	layout-grid:15.6pt;}
div.WordSection1
	{page:WordSection1;}
 /* List Definitions */
 ol
	{margin-bottom:0cm;}
ul
	{margin-bottom:0cm;}
-->
</style>

</head>

<body lang=ZH-CN style='text-justify-trim:punctuation'>

<div class=WordSection1 style='layout-grid:15.6pt'>

<p class=MsoNormal align=center style='text-align:center;line-height:25.0pt'><b><span
style='font-size:16.0pt;font-family:华文中宋'>电信行业（西区电信）<span lang=EN-US>2012</span>年向社会公开承诺</span></b></p>

<p class=MsoNormal align=center style='text-align:center;line-height:25.0pt'><span
lang=EN-US style='font-size:15.0pt'>&nbsp;</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>为更好地接受社会各界的监督，落实长宁区</span><span
lang=EN-US style='font-size:14.0pt'>“</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>三高两少</span><span lang=EN-US style='font-size:14.0pt'>”</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>目标，进一步加强电信行业政风行风建设，切实提高工作效率和提升服务水平，电信行业郑重承诺如下：</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>1</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>、尊重客户，服务至上。营业窗口服务规范，指示明晰，工作人员服务热情，解答耐心，业务办理迅速准确。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>2</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>、业务受理，快速便捷。上海电信、上海移动、上海联通营业厅提供全业务“一台清”办理，网上营业厅提供</span><span
lang=EN-US style='font-size:14.0pt'>7*24</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>小时业务查询、受理、充值缴费服务，上海电信</span><span lang=EN-US
style='font-size:14.0pt'>10000</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>、上海移动</span><span lang=EN-US style='font-size:14.0pt'>10086</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>、上海联通</span><span lang=EN-US
style='font-size:14.0pt'>10010</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>客服热线接得通、说得清、办得明、服务优。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>3</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>、增值业务，统一查退。手机用户通过发送指定号码，免费接收本手机所订制的各类增值业务使用情况的短信，可自由退订或订购的业务。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>4</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>、通信消费，公开透明。用户可通过网上营业厅、掌上营业厅和实体营业厅等多种方式，查询帐单和</span><span
lang=EN-US style='font-size:14.0pt'>5</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>个月内的详单。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>5</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>、投诉建议，快速处置。建立投诉记录、处理过程和结论以及客户满意度反馈机制。努力做到投诉及时回应。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>以上承诺欢迎社会各界进行监督。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>服务电话：</span><span lang=EN-US
style='font-size:14.0pt'>10000</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>、</span><span lang=EN-US style='font-size:14.0pt'>10086</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>、</span><span lang=EN-US
style='font-size:14.0pt'>10010</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>监督电话：</span><span lang=EN-US
style='font-size:14.0pt'>10000</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>、</span><span lang=EN-US style='font-size:14.0pt'>10086</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>、</span><span lang=EN-US
style='font-size:14.0pt'>10010</span></p>

</div>

</body>

</html>
